Sipify.io
Last updated: December 1, 2024
These Terms of Service for Sipify, LLC (“Sipify”) (this “Agreement”) is a legal agreement between you (“Customer” or “you”) and Sipify regarding the Sipify Services (“Services”). The Services include the systems (including hardware, software and equipment) by which Sipify provides its VoIP services to Customer and other Sipify users.
Your use of the Services constitutes your agreement to the terms of this Agreement and Sipify’s then-current version of its Acceptable Use Policy, available at www.sipify.io. You acknowledge that Sipify would not agree to provide the Services without that assent.
You may only receive the Services if you are a Service subscriber in good standing with a valid, authorized payment method on file with Sipify. You understand that you must obtain your own Internet connection in order to use the Services.
WE ARE NOT RESPONSIBLE FOR ANY THIRD PARTY PRODUCTS OR SERVICES, OR FOR PROBLEMS IN THE SERVICES CAUSED BY YOUR INTERNET CONNECTION OR THIRD PARTY PRODUCTS OR SERVICES.
You may designate one or more users to be an account administrator (“Administrator”) with full administrative control of your account from the Sipify user interface or portal...
Sipify reserves the right, from time to time, to change the terms and modify service plans and features, provided that such changes are consistently applied in a manner and degree to similarly situated customers...
Sipify 911 dialing operates differently than traditional 911 service...
You acknowledge and agree that 911 dialing does not function during:
Additional Sipify Services can be purchased by users you designate as administrators through the Sipify user interface or portal or by calling Sipify Customer Support. You hereby authorize those users with administrative privileges to (i) add these Services to your Sipify account and (ii) commit you to pay for these Services in accordance with the terms of your order and this Agreement. You further authorize Sipify to obtain payment of your then-current statement balance from you each month from your credit card account.
Customer agrees to pay Sipify the rates, fees and other service charges agreed to in the parties' Service Agreement, or as otherwise posted in your user portal, in accordance with the payment and billing terms more fully described below. In addition to all applicable usage-based (e.g., per-minute, per-call, per-text, per-number, and per-port charges), recurring, and one-time charges, Customer agrees to pay all applicable customs duties, sales, use, import or export, value added, excise, federal, state, local, public utility, universal service or other similar taxes and fees.
Unless the parties have a separately executed agreement to the contrary, you understand and agree that Sipify can prospectively change the rates and charges for its Services, and you agree to pay the then-applicable rates and charges for the Services you use in accordance with this Agreement. Sipify will publish applicable rates and rate changes via your portal, by emailing rate decks to your Company Contact email address, or through other commercially reasonable means. Sipify will use commercially reasonable means to provide you with prior notice of any rate changes, but Customer acknowledges and agrees that it is responsible to review the thenapplicable rates before using any Sipify Service, and to pay all then-applicable fees and charges based on your usage of the Services.
Sipify reserves the right to change any of the other non-price terms of these Terms of Service, but only on a prospective basis after providing notice to you. Sipify will provide Customer thirty days' advance notice of any such changes that would have a materially adverse effect on you, and post the revised Terms on its website. Changes will become effective on the next business day following the 30-day notice period and, unless Customer has objected to any changes by delivering written notice to Sipify, Customer agrees to be bound by any changes after such 30-day notice period. Customer is solely responsible for checking the Sipify website regularly and keeping its contact information current.
Sipify is principally a prepaid service. Customer hereby authorizes Sipify to apply all applicable charges and fees incurred under this Agreement to the credit card Customer associates with this Agreement. Prepaid service requires the Customer's account to have sufficient funds at all times. All Services will be subject to immediate suspension without further notice at any time the account does not have sufficient funds.
At the inception of Service, Customer agrees to deposit a fixed amount into its Sipify account to establish its initial prepaid value. Thereafter, as Customer's use of the Services depletes its initial value through applicable Fees to the low-balance threshold (the default of which is $100.00), Customer agrees that its credit card may be charged to restore its account value above the lowbalance threshold to a top-up value that Customer can define in the user interface.
Except for usage-based fees, all fees are due in advance on the first day of each billing period. Fees may include monthly recurring charges ("Service Fees"), and other non-recurring charges including, but not limited to, activation fees, porting fees, early termination fees, regulatory compliance fees ("Regulatory Recovery Fees") and government-mandated pass through fees such as, but not limited to, Universal Service Fund fees ("USF") and e911 fees ("Fees"). All usage-based charges, Fees and any other non-recurring charges are due and payable in arrears on the first day of each billing period following the month they were incurred. Customer agrees to pay for all equipment and set-up fees at the time Services are ordered.
All payments, including payments paid in advance, are non-refundable. Failure to pay in full will result in immediate account suspension and Sipify shall have no liability for such suspension. Sipify will assess an additional 1.5% per month (or the highest amount allowed by law, whichever is higher) late charge if your payment is more than thirty (30) days past due.
Customer is responsible and liable for any and all fees, including reasonable attorneys' and collection fees and costs, that Sipify may incur in its efforts to collect any outstanding balances. Customer also agrees to pay any outstanding balances if you cancel the Services. Customer further understands and agrees that Sipify and its agents may use automated telephone dialing equipment or an artificial or prerecorded voice message to contact Customer in connection with this Agreement or Sipify's Services, and that Sipify may contact Customer at any telephone number Customer provides to Sipify, even if that number is a cellular telephone number.
During any period of suspension for non-payment, Services will be unavailable until the account balance is paid in full. In the event Services are terminated for reason of non-payment or otherwise, Customer understands and agrees that no Services will be provided and its assigned telephone numbers will be reclaimed immediately and no longer available to Customer. In addition to Sipify's right to suspend or terminate Service in accordance with the terms of this Agreement and Sipify's Acceptable Use Policy, available at www.sipify.io, either party may terminate this Agreement at any time without penalty provided that it sends written notice of such termination to other party at least 30 days prior to the effective date of such termination. Following the effective date of the termination, Customer may request a refund of its Prepaid Balance from Sipify. Sipify shall refund any balance held on behalf of Customer within 30 days of the termination, less any amounts due to Sipify. During any period of suspension for non-payment, Services will be unavailable until the account balance is paid in full. In the event Services are terminated for reason of non-payment or otherwise, Customer understands and agrees that no Services will be provided and its assigned telephone numbers will be reclaimed immediately and no longer available to Customer. In addition to Sipify's right to suspend or terminate Service in accordance with the terms of this Agreement and Sipify's Acceptable Use Policy, available at www.didcentral.io, either party may terminate this Agreement at any time without penalty provided that it sends written notice of such termination to other party at least 30 days prior to the effective date of such termination. Following the effective date of the termination, Customer may request a refund of its Prepaid Balance from Sipify. Sipify shall refund any balance held on behalf of Customer within 30 days of the termination, less any amounts due to Sipify.
Sipify calculates billable call duration from the time we receive the initial "INVITE" packet to the time we receive the final "BYE" packet. All usage is billed in the time increments identified in your user portal and in accordance with the type of traffic at issue, with usage measurement beginning upon the initiation of the first "INVITE" packet.
Customer shall be responsible for the costs incurred by all inbound and outbound call traffic regardless of their source, authorization or scope ("Actual Use"). Should Customer's equipment be breached by an unauthorized third party, Customer shall be responsible for all costs, fees and other charges associated with the unauthorized traffic. Customer agrees to bear the risk of loss and assume all liability arising from prohibited, unauthorized or fraudulent usage of Services under your Sipify account. Any such prohibited, unauthorized or fraudulent use by you is a material breach of the Agreement by Customer. Customer is solely responsible for securing all credentials used to access the Services, including credentials used by telephones or softphones and credentials used by end users or administrators, as well as the media access control (MAC) address of telephones used by you or your End Users. You acknowledge that placing telephones on a publicly accessible IP address or a publicly accessible network will subject you and your End Users to a higher level of risk for fraudulent activity. Customer shall not be excused from paying for Services or any portion thereof on the basis that fraudulent usage or calls occurred. If we discover fraudulent usage, you consent to Sipify taking actions it deems reasonably necessary (including blocking access to particular calling numbers or geographic areas), without notice to you, to prevent such usage from taking place. Customer acknowledges and agrees that it is solely responsible for all charges incurred in connection with the use of the Services associated with Customer's account, whether authorized, unauthorized, fraudulent or otherwise, and that Sipify: (a) has no duty to investigate the authenticity of usage charged to Customer's account, (b) has no duty to take action to prevent fraudulent usage from occurring in connection with your account, and (c) is not liable for any fraudulent usage billed to Customer's account.
If Customer makes any suggestions regarding improvements, changes, or new features or functions relating to the Sipify Services (collectively, "Suggestions"), Customer irrevocably assigns to Sipify all right, title, and interest in and to the Suggestions. If Customer chooses to engage Sipify to develop or create any improvements, changes, or new features or functions relating to the Sipify Services or how Customer uses or integrates the Sipify Services in Customer's environment ("Custom Work Product"), Customer may do so in writing and, if Sipify accepts in writing, Customer agrees to pay Sipify for the time reasonably incurred in developing that Custom Work Product at Sipify's hourly development rate of $250/hour. All right, title and interest in and to (a) the Custom Work Product and (b) all works, inventions and other subject matter incorporating, based on, or derived from any Custom Work Product, including all customizations, enhancements, improvements and other modifications thereof, in each case by whomsoever made and including all intellectual property rights therein, are and will remain with Sipify.
Customer agrees to the following: 1. During the term of this Agreement, Customer grants Sipify and its agents authority to initiate porting requests on its behalf as Sipify determines is reasonably necessary for the provision of the Services. Sipify may place Customer's phone numbers with a new peer without further notice to Customer, provided however that Sipify will not place Customer's phonenumbers, or otherwise enter into any agreement, with any peer or other person which would directly result in Customer's loss of its phone numbers. 2. Sipify, and its agents, are authorized to initiate changes to telephone service and for the purpose of obtaining service records, initiate or terminate ports, or to make changes to the ways in which Customer's telephone numbers are routed to the extent necessary for the provision of the Services. 3. Customer agrees to release Sipify from damages of any kind, including, without limitation, direct, consequential and exemplary or punitive damages, in the event that either a terminating or servicing peer or a third party experiences technical difficulties that result in any or all of the following: a. Service Interruption b. Delays in porting c. Delays in service d. Lost Telephone Numbers
Due to the nature of international tariffs, laws, and technical capacities of many international locations, not all international numbers are reachable from the Sipify network. This includes the following examples:
The Sipify infrastructure is a collection of Data Centers, public cloud providers and other third party services and connections that collectively provides high availability for VoIP Services. This Infrastructure is highly confidential and proprietary to Sipify.
Customer shall not use the Services for any purposes beyond the scope of the access granted in this Agreement. Customer agrees to not (i) reverse engineer, decompile, disassemble or otherwise attempt to derive techniques, processes, algorithms, know-how or other information from the Services or permit or induce another to attempt or perform the foregoing; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services; or (iii) use the Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.
Apart from publicly available terms and conditions, Sipify and Customer agree that the rates, fees, and other charges offered, charged, and/or paid under this Agreement; Sipify's network, software and service delivery platform; Customer's usage under this Agreement; and any other nonpublic information and data exchanged between the parties under this Agreement are confidential and proprietary. The parties agree that such confidential information will not be disclosed, either directly or indirectly, by any means, to any third person(s) without the prior express written permission of the other party during the term of this Agreement or at any time during the 3-year period following the end of the term. You will take all reasonable measures to avoid disclosure, dissemination, or unauthorized use of Sipify's confidential information, including, at a minimum, those measures you take to protect your own confidential information of a similar nature, and further agree to solely use Sipify's confidential information in connection with your use of Sipify's Services and your performance of this Agreement. In the event disclosure is mandated by court order, subpoena, a governmental authority, or under law, the party who receives such demand must give prompt written notice to the other party prior to any such disclosure and cooperate fully in obtaining any protective order or other form of confidentiality protection. All information that Sipify collects about your use of Sipify's website, its online user portal, and its Services are subject to our CPNI Policy.
The parties agree that Sipify may bring suit in court to enjoin infringement or other misuse of its intellectual property rights. With that sole exception, any controversies or disputes between the parties, whether arising out of or relating to this Agreement or otherwise, shall be resolved by binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this Agreement. In the event the parties are unable to agree to such the selection of an arbitrator, each party agrees to submit the selection of an arbitrator to the rules of the AAA. Arbitration shall take place in or near Washington, D.C. The rules of discovery under the State of New York shall apply. The Arbitrator shall be bound by the laws of the State of New York in her or his ruling. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be enforced in any competent court of law. The parties understand and agree that they are waiving their right to a trial by jury in light of their agreement to arbitrate any disputes between them. But if, for any reason, a claim proceeds in court rather than in arbitration, the parties agree to waive any right to a jury trial.
EXCEPT AS OTHERWISE PROVIDED FOR IN THIS AGREEMENT OR FOR LIABILITY DIRECTLY CAUSED BY Sipify'S RECKLESS OR INTENTIONAL MISCONDUCT , Sipify WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUES, CUSTOMERS, OPPORTUNITIES, GOODWILL, USE, DATA, OR PATENT INFRINGEMENT OR VIOLATION OF ANY OTHER INTELLECTUAL PROPERTY RIGHT, EVEN IF CUSTOMER CLAIMS TO HOLD SUCH RIGHTS), EVEN IF Sipify HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, BY ENTERING INTO THIS AGREEMENT YOU AGREE THAT Sipify WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES TO YOU OR ANY THIRD PARTY ARISING OUT OF OR IN CONNECTION WITH:
Sipify'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR Sipify'S SERVICES, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INTELLECTUAL PROPERTY INFRINGEMENT OR OTHERWISE, WILL NOT EXCEED THE TOTAL OF THE AMOUNT YOU ACTUALLY PAID Sipify UNDER THIS AGREEMENT IN THE SIX-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATION OF LIABILITY PROVISIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE PARTIES ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE LIMITATIONS OF LIABILITY PROVISIONS SET FORTH IN THIS SECTION, AND THAT THESE PROVISIONS REFLECT AN ALLOCATION OF THE RISK BETWEEN THE PARTIES AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE PARTIES' BARGAIN.
EXCEPT TO THE EXTENT EXPRESSLY PROVIDED HEREIN: Sipify DOES NOT WARRANT THE SERVICES HEREUNDER OR THE ACCURACY OR CORRECTNESS OF THE RESULTS OF THE SERVICES, AND Sipify DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF: (1) MERCHANTABILITY, (2) FITNESS FOR PARTICULAR PURPOSE, (3) EFFORT TO ACHIEVE PURPOSE, (4) QUALITY, (5) ACCURACY, (6) NON-INFRINGEMENT, (7) TITLE, (8) MARKETABILITY, (9) PROFITABILITY, (10) SUITABILITY, AND OR (11) ANY TYPE ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. THE Sipify SERVICES AND ANY MATERIALS, SOFTWARE, OR EQUIPMENT ARE PROVIDED "AS IS" TO THE FULLEST EXTENT PERMITTED BY LAW.
YOU HEREBY AGREE TO HOLD HARMLESS, INDEMNIFY AND DEFEND Sipify, ITS OFFICERS, DIRECTORS, AND EMPLOYEES, FROM AND AGAINST ANY CLAIMS, LOSSES, DAMAGES, LIABILITIES, COSTS, FINES AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND COSTS) ARISING OUT OF OR RELATING TO ANY THIRD-PARTY CLAIM RELATING TO YOUR USE OF THE Sipify SERVICES OR YOUR BREACH OF THIS AGREEMENT, INCLUDING ANY CLAIM THAT YOU HAVE VIOLATED ANY TERM OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE FOLLOWING SECTION ("COMPLIANCE WITH LAWS").
You agree that you shall only use the Services in a manner that complies with all applicable laws in the jurisdictions in which you use the Services, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights and restrictions concerning call recording, call monitoring, call interception and/or direct marketing or telemarketing. Sipify may provide you with guidelines regarding compliance with applicable regulation(s); however, you are solely responsible for ensuring that your use of the Services is in compliance with such regulations. You may only use the Services for your own use. You may not use the Services in any way to provide, or as part of, any commercial service or application or in any way interfere with the users, services or equipment of the network. In addition to any other remedies available in equity or law to Sipify, failure to comply with any of the terms and conditions in this Section shall result in immediate termination of the Services. Any use of the Services or any other action in violation of this Section or that causes a disruption in the Sipify network integrity, or in Sipify's determination threatens or compromises the security of Sipify, its vendors, its other customers or the Services whether directly or indirectly, is strictly prohibited and permits Sipify to suspend or terminate the Services without prior notice at the sole discretion of Sipify and further permits Sipify to disclose any information, including Customer's confidential information, to necessary authorities or third parties. Sipify shall have the right, in its sole, but reasonably exercised discretion, not to accept, transmit or deliver any messages or content that it reasonably believes contains inappropriate content or that is, or could reasonably become, the subject of any legal, regulatory, or other governmental proceeding or process, including a law enforcement proceeding, process, or inquiry. Any use found to be inconsistent with the restrictions of this Section may result in termination of the Services without prejudice to any other Sipify rights or remedies. Sipify reserves the right to audit, track, and/or monitor Customer's use of the Services to (a) enforce the provisions of this Agreement, including the AUP; (b) conform to legal requirements or comply with legal process; (c) protect and defend the rights or property of Sipify or any thirdparty, including Sipify's carrier-vendors and other suppliers; (d) respond to requests for identification in connection with a claim of copyright or trademark infringement, or alleged unlawful activity; (e) act to protect the interests of Sipify's customers and its network reliability and integrity generally; (f) conform to Sipify's contractual obligations with any third-party supplier; or (g) provide the Services. Customer understands, agrees, and consents to Sipify's monitoring, which under certain circumstances involves Sipify's application of its proprietary, internal analytics tools or third-party-provided analytics-based tools to identify potentially unlawful use of the Services, which in some instances may involve certain calls either being declined for further carriage or routed and handled separately for further monitoring, but in no event does Sipify's Services change the form or content of any given call. Customer agrees that this Agreement is sufficient notice to Customer of such monitoring to the extent any notice is required under applicable law. In the event Sipify is required by court order, statute, government regulation, subpoena, traceback request, or other governmental request to disclose Customer information (including, but not limited to, CPNI) to the authorities, Customer understands and consents to Sipify's cooperation with such efforts. Customer must and agrees to inform its subscribers of the provisions of this Compliance with Laws insofar as Customer provides any of such subscribers' traffic to Sipify for its provision of Services hereunder.
The failure of either party to enforce a provision of this Agreement shall not be construed as a waiver or limitation of that party's right to enforce those provisions in the future.
This Agreement shall be construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws provision.
During the course of the Agreement, Customer may make service requests of Sipify via e-mail, ticket submission, or phone call. The parties further agree that Customer may make certain changes to the Services it subscribes to via Sipify's user interface, including the addition or deletion of users and the addition or deletion of telephone numbers.
This Agreement, together with the parties' Service Agreement and any attachments and addenda thereto, contains the entire agreement between the parties, and there are no other oral promises or conditions with respect to the parties. This agreement supersedes any other written or oral agreements between the parties.
If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable.
All Provisions that logically ought to survive termination of this Agreement shall survive, including, without limitation, the sections relating to confidentiality, arbitration, indemnification, and limitations of liability.
Last updated: March 18, 2020
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
The Company may use Personal Data for the following purposes:
We may share your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
Mailchimp
Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.
We may use third-party Service Providers to provide better improvement of our Service.
Invisible reCAPTCHA
We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.
The reCAPTCHA service may collect information from You and from Your Device for security purposes.
The information gathered by reCAPTCHA is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:
In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email or call us or visit our "Do Not Sell My Personal Information" section or web page.
The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.
We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the CCPA law.
If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that you use.
Website
You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.
Mobile Devices
Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:
You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these users.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
In accordance with Section 222 of the Communications Act and the Federal Communications Commission's (FCC) CPNI Rules (47 C.F.R. § 64.2001, et seq.), Sipify LLC (Sipify LLC or Company) has established the policies and procedures outlined below for collecting, accessing, using, and storing Customer Proprietary Network Information (CPNI). Sipify LLC provides telecommunications services to retail customers. Therefore, because Sipify LLC may collect, access, use, or store CPNI when providing these types of services, the Company undertakes the steps outlined in this Policy Statement to protect CPNI from unauthorized access or misuse.
Under federal law, CPNI is certain customer information obtained by a telecommunications provider during the course of providing telecommunications and related services (including interconnected VoIP) to a customer. This includes information relating to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier. Examples of CPNI include information typically available from telephone-related details on a monthly bill such as the types of services purchased by a customer, numbers called, duration of calls, directory assistance charges, and calling patterns. CPNI does not include names, addresses, and telephone numbers of customers, because that information is considered subscriber list information under applicable law.
It is the policy of Sipify LLC not to use CPNI for any activity other than as permitted by applicable law. Any disclosure of CPNI to other parties (such as affiliates, vendors and agents) occurs only if it is necessary to conduct a legitimate business activity related to the services already provided by Sipify LLC to the customer. If Sipify LLC is not required by law to disclose CPNI or if the intended use is not otherwise permitted under FCC rules, the Company will first obtain the customer's consent prior to using or sharing CPNI. Sipify LLC follows industry-standard practices to prevent unauthorized access to CPNI by a person other than the subscriber or Company. However, Sipify LLC cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.
Sipify LLC notifies customers immediately of any account changes, including address of record, authentication, online account, and password-related changes.
All employees of Sipify LLC are trained as to when they are, and are not, authorized to use CPNI. Specifically, Sipify LLC prohibits its personnel from releasing CPNI based upon a customer-initiated telephone call except under the following three (3) circumstances.
Sipify LLC may negotiate alternative authentication and CPNI procedures for services that the Company provides to business customers that have a dedicated account representative and a contract that specifically addresses the protection of the business customer's CPNI.
Sipify LLC has informed its employees and agents that it considers compliance with the Communications Act and FCC rules regarding the use, disclosure, and access to CPNI to be very important. Violation by company employees or agents of such CPNI requirements will lead to disciplinary action (including remedial training, reprimands, unfavorable performance reviews, probation, and/or termination), depending upon the circumstances of the violation (including the severity of the violation, whether the violation was a first time or repeat violation, whether appropriate guidance was sought or received from a supervisor, and the extent to which the violation was or was not deliberate or malicious).
Sipify LLC does not use CPNI in its marketing campaigns. However, if Sipify LLC does use CPNI in marketing campaigns, the company will maintain a record of all sales and marketing campaigns that use the CPNI. The record will include a description of each campaign, the specific CPNI that was used in the campaign, and what products and services were offered as part of the campaign. Sipify LLC will also implement a system to obtain prior approval and informed consent from its customers in accordance with the Commission's CPNI rules. This system will allow for the status of a customer's CPNI approval to be clearly established prior to the use of CPNI. Prior to commencement of a sales or marketing campaign that utilizes CPNI, Sipify LLC will establish the status of a customer's CPNI approval. The following sets forth the procedure that will be followed by the Company:
Sipify LLC will also maintain a supervisory review process regarding compliance with the CPNI rules for any outbound marketing situations relating to CPNI and will maintain such compliance and supervisory approval records for at least one (1) year consistent with FCC Rule 64.2009(d).
Company is prepared to provide written notice within five (5) business days to the FCC of any instance where the opt-in mechanisms do not work properly or to such a degree that consumers' inability to opt-in is more than an anomaly. To safeguard CPNI, prior to allowing joint venturers or independent contractors access to customers' individually identifiable CPNI, Sipify LLC will require all such third parties to enter into a confidentiality agreement that ensures compliance with this Policy, and Sipify LLC shall also obtain opt-in consent from a customer prior to disclosing the information to such third parties. In addition, Sipify LLC requires all outside agents to acknowledge and certify that they may only use CPNI for the purpose for which that information has been provided. Sipify LLC requires express written authorization from the customer prior to dispensing CPNI to new carriers, except as otherwise required by law. Sipify LLC does not market or sell CPNI information to any third party.
If an unauthorized disclosure of CPNI occurs, Sipify LLC shall provide notification of the breach within seven (7) days to the United States Secret Service (USSS) and the Federal Bureau of Investigation (FBI). Sipify LLC shall wait an additional seven (7) days from its government notice prior to notifying the affected customers of the breach. Notwithstanding the above, Sipify LLC shall not wait the additional seven (7) days to notify its customers if the Company determines there is an immediate risk of irreparable harm to the customers. Sipify LLC shall maintain records of discovered breaches for a period of at least two (2) years.
Pursuant to FCC regulations, 47 C.F.R. § 64.2009(e), Sipify LLC will annually submit to the FCC, by March 1st or any subsequently established deadline, a CPNI Certification of Compliance and accompanying Statement regarding the company's CPNI policies and operating procedures. These documents certify that Sipify LLC complied with federal laws and FCC regulations regarding the protection of CPNI throughout the prior calendar year.
This Acceptable Use Policy (“AUP”) describes actions that Sipify, LLC (“Sipify”) prohibits when any party uses its Services. By ordering or using Sipify’s Services, you, the Customer or service recipient, agree to the terms of this AUP.
Each Customer must review and comply with this AUP and all applicable laws, but this AUP is not intended to be interpreted as, relied upon, or used as a substitute for legal advice.
You agree not to use, and not to encourage or allow any end user or other party to use, Sipify’s Services in unlawful or prohibited manners, including, but not limited to, the following:
This list of prohibited uses is meant to be illustrative and should not be considered exhaustive. All determinations related to violations of this Acceptable Use Policy will be made by Sipify in its sole, reasonable discretion. Sipify reserves the right to change or modify the terms of the AUP at any time, effective immediately when posted to the Sipify website. Customer’s use of the Sipify Services after changes to the AUP are posted to the Sipify website shall constitute acceptance of any changed or additional terms.
If you have a complaint about abuse or a breach of this AUP, please contact a Sipify representative.
If you violate these Terms, we may, consistent with the terms of our Agreement with you, stop providing Services to you or we may close your account. We may also block delivery of a communication to or from the Services in an effort to enforce these Terms.
When investigating alleged violations of these Terms, Sipify reserves the right to review any available content or other details relating to your communications in order to resolve the issue. But we cannot monitor the entire Services and make no attempt to do so.
